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How do I return an item? All items are guaranteed authentic and as described on the website. If there is an error with the product on your purchase or a damaged item, please contact us at [email protected] within 14 days of delivery. We will take responsibility for items that are incorrect or damaged. We will replace where possible or refund the amount of the item(s) upon return. We do not accept returns on products that have been opened and/or (in the case of precious metal products), their surfaces handled. We do not accept returns on any bullion products or sale items. Colonial Acres Coins can not be held responsible for bullion items that have small "dings" or milk spots as these are typical of all bullion products. Items that are described as damaged in the product description will not be accepted as a return and are considered to be sold as is. Please read all product information carefully before placing an order. We will accept returns on products that are not final sale items for any other reason up to 14 days after receipt of the product, however a 5% restocking fee may apply for certain products, and return shipping costs will be up to the discretion of the consumer. Returned items must be complete and in their original unopened holders with a copy of the original invoice. Any items altered from their original shipping state will not be accepted for return. We do not accept returns after 14 days of delivery date of the parcel. We do not refund original shipping costs. Colonial Acres Coins cannot be held responsible for returned packages that arrive at our store damaged. Please ensure that your items are securely packaged before sending your package for return. |