Terms and Conditions



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BY PLACING AN ORDER ON OUR WEBSITE, YOU (THE CUSTOMER) AGREE TO COLONIAL ACRES COINS' TERMS OF SALE

PLEASE EXPECT DELAYS IN PROCESSING AND SHIPPING.

COLONIAL ACRES COINS IS UNABLE TO HOLD OR COMBINE ORDERS FOR ANY REASON


Typical Delivery Time for Orders (after payment is received):

Within Canada: 2 Weeks
United States: 3-4 Weeks
International Orders: 4-10 Weeks

*Colonial Acres Coins cannot ship orders when the store is closed or when Canada Post is not operating due to holidays. Please see our Dates Closed for information about possible delays due to Ontario Holidays*

Orders are processed Monday to Friday except on Holidays.

**Orders with any Pre-Order items will be delayed.**


Please see our Shipping Information Page

FREE SHIPPING APPLIES TO STANDARD SHIPPING WITHIN CANADA ONLY!

Priority Shipping and International Shipping (including to the United States) do not qualify for free shipping
To qualify for free shipping, your subtotal must be above $500.00.


Shipping

For shipping fees and information please see our Shipping Information Page

IMPORTANT: When you click the "Complete Payment" button, a confirmation will be automatically e-mailed to the email address you have provided listing all items ordered, your order total, and the shipping address. Please check your order confirmation carefully. If you need to change your billing or shipping address, please notify us immediately. For Canadian orders, any applicable sales taxes will be automatically calculated when the "Complete Payment" button is clicked. Applicable shipping will also be calculated automatically.

Pre-Order Items

Orders that contain "Pre-Order" items will be delayed. We do not normally ship "Pre-Order" items separately. If you wish to have your orders separate, please contact us - however, you may incur a separate shipping charge for the item(s).
"Pre-Order" means that the item is not currently in stock at our store, however it has been confirmed and is en route. By ordering a pre-order item, you reserve the item for you, and once it arrives to our store, it will be shipped out or we will contact you for pickup. We do not usually have an exact date for shipping of these items.


Pick up in our Store - 991 Victoria Street North Kitchener:

Local pick up at store location in Kitchener, Ontario, Canada is also provided. You will be contacted by email within 2-3 business days when your order is ready for pick up. Please do not come in until you receive this email. If you want to pay for the order when you pick up, please click the "Pay with Cash" option on the checkout page. Orders that have not been picked up within a three week period will be cancelled and payments refunded.

Orders that are stated for pick up may be changed to shipping at any time upon request and will require full payment before shipping will take place. Colonial Acres will not combine pick-up orders with other standing orders in order to ship out. Please see the Combining Orders section further down the page. Customers who wish to change their order from Pick Up In Store to Shipping will be subjected to a $12.00 shipping fee, regardless of the amount ordered. Orders in which in store pickup has been changed to shipping will be delayed.


Orders that are over $500.00 will be shipped to Canada Post outlets only, to ensure the safety of your package. If you wish to opt out of this, please contact the store. However, by opting out of this policy, Colonial Acres Coins can not be held responsible for lost, stolen, or damaged packages, and the buyer assumes all responsibility for the package. 


*Please note that heavy orders may be subject to an additional shipping fee*
***Some items may have an additional shipping and handling fee. Please read product descriptions for details.***

Priority shipping is unavailable at this time.



All prices listed on this website are in Canadian Dollars.

All payments on invoices are expected and charged at the time that the order is placed.

We accept Visa, MasterCard, cheque, money order, etransfer, bank drafts, E-Bill (some restrictions apply) or Paypal as a form of payment. All personal cheques must clear our bank before we ship your order. Cheque, money orders, and bank draft clearing can take up to 10 business days. Colonial Acres Coins does not accept payment by cheque in the store. Orders paid with E-bill payments may experience a delay. Please do not mail cash. If you do not wish to use our secure server to give your credit card information, you may contact us later by telephone, fax, or regular mail to provide us with this information. Please indicate when you submit your order if you wish to contact us later with your credit card information.

IF YOU ARE SENDING A CHEQUE OR MONEY ORDER OUR MAILING ADDRESS IS:


Colonial Acres Coins
991 Victoria Street North
Kitchener, Ontario, Canada
N2B 3C7

E-transfer Payments: Please log in to your online banking and click the link to send an Interac e-Transfer. Enter the email address: [email protected]. Make payment for the "Grand Total" as listed on your order. In the "message/memo" field, please include your invoice number. Orders that do not include invoice numbers may be delayed. If you reach your banks' transfer limit, please contact us to arrange to send multiple payments, or use a different payment type. Most limits are $1000 - $2000 per day. Please send your payment within 24 hours to ensure your order is held.

E-Bill Payments
Colonial Acres Coins now accepts E-Bill payments from the following institutions: CIBC, Royal Bank, Bank of Montreal (BMO), and Scotiabank. To use this feature, log in to your online banking. In the Bill Payment section, search for Colonial Acres Coins. Your account number is your customer number, which can be found on your invoice (example: Customer ID #XXX). If you have a 2 Digit Customer ID number, please include a 0 before your number (example: 012). Please do not send payments for multiple invoices as one bill payment. Doing so will result in your order being delayed. Please send separate payments for each invoice. E-Bill payments can take several days to show appear in our system. This is a function of the banking system. Colonial Acres Coins can not be held responsible for any delays that occur during this process. Note: E-Bill payments for bullion orders over $2000.00 may be subject to a 10 business day hold.


Orders that are not paid for within 24 hours may be cancelled. Please pay for your order in a timely manner to avoid cancellations.


International Rules (Outside Canada & U.S.A.):


Maximum Credit Card order: $200.00 (All orders over $200 must be paid by International Money Order or Western Union)

Orders up to $500.00 CAD: Shipping fee is a minimum of $80.00

Orders over $500.00 CAD: Shipping fee is a minimum of $100.00

All international orders could be subject to additional shipping costs, due to size or weight of the parcel. We will contact you if additional costs are necessary.

We can only accept credit cards or Paypal on International Orders under $200.00 CDN (confirmed address only). Any International Orders over this amount - payment must be made by International Money Order or Bank Draft. Any order over $200.00 paid by Credit Card or Paypal will be cancelled without notice.

All International Orders must be shipped with a tracking number and will be minimum of $60.00 shipping cost, but can exceed this amount depending on the weight of the package. We will contact you with the correct shipping cost if it exceeds the minimum cost.

***Unfortunately, Colonial Acres is unable to ship to Russia or Ukraine at this time***


RETURN POLICY

All items are guaranteed authentic and as described on the website. If there is an error with the product on your purchase or a damaged item, please contact us at [email protected] within 14 days of delivery. We will take responsibility for items that are incorrect or damaged, and thus send a return shipping label. We will replace where possible or refund the amount of the item(s) upon return. We do not accept returns on products that have been opened and/or (in the case of precious metal products), their surfaces handled. We do not accept returns on any bullion products or sale items. Colonial Acres Coins can not be held responsible for bullion items that have small "dings", minor toning, or milk spots as these are typical of all bullion products. Items that are described as damaged in the product description will not be accepted as a return and are considered to be sold as is. Please read all product information carefully before placing an order. We will accept returns on products that are not final sale items for any other reason up to 14 days after receipt of the product, however a 5% or 10% restocking fee may apply for certain products, and return shipping costs will be the responsibility of the consumer. Returned items must be complete and in their original unopened holders with a copy of the original invoice. Any items altered from their original shipping state will not be accepted for return. We do not accept returns after 14 days of delivery date of the parcel. We do not refund original shipping costs. Colonial Acres Coins cannot be held responsible for returned packages that arrive at our store damaged. Please ensure that your items are securely packaged before sending your package for return.

SALE ITEMS

* Products purchased during special sales (Blowout Sale, Unique Sale, Deals on Decimal etc) are considered Final and are non-refundable, non-exchangeable, except where there is an error with the listing, the item is damaged in a way that is not already described in the product description and/or product image, or the wrong item was sent in error. All sale products are sold as is and are final sale. Please contact Colonial Acres with any issues regarding these sale items. Please ensure that the picture and product description have been thoroughly examined before purchasing.* In some cases, the picture may not be exactly as the product that you will receive (example, it is a stock photo), so it is important to read the product description. Colonial Acres Coins cannot be held responsible if an item goes on sale after an order has been placed. Colonial Acres Coins can not price match.

Royal Canadian Mint Discount Centre

All products in the Royal Canadian Mint Discount Centre are impaired in some way. Please click into the product to see the full description, which will include any damage or imperfections that the product may have. All Royal Canadian Mint Discount Centre products are sold as is and are final sale. Colonial Acres will accept no refunds or returns on these products, unless the product was not as described, or the wrong product was received in error. Please read the descriptions carefully.

Jewellery

All jewellery items are Final Sale and are non-refundable, non-exchangeable, except where there is an error with the listing, the item is damaged, or the wrong item was sent in error.



TAX
For orders delivered in Canada the following taxes apply for each province listed (as of April 1, 2013). AB: 5%, BC 5%, MB 5%, NB 13%, NL 15%, NT 5%, NS 15%, NU 5%, ON 13%, PEI 14%, QC 5%, SK 5% and YT 5%. Please Note: If an item is TAX Exempt – our website has the capability to automatically deduct taxes from TAX Exempt items and will show in your cart before checking out. In accordance with Canadian law, Taxes will be charged on shipping costs on all orders that do not qualify for free shipping. Colonial Acres Coins does not charge Sales Tax for US or International orders, however duties and/or brokerage charges may apply at your destination.


Bullion

Only established customers can use credit credit cards for bullion related orders.

We will only accept Money Orders, e-transfers, cheque, or bank to bank transfers for all bullion items. Colonial Acres Coins reserves the right to request an alternate method of payment other than Credit Card or Paypal for any order we deem necessary, or cancel orders at our discretion.

Due to the volatility of world precious metal markets, all bullion related sales are final.
We do not accept returns on any bullion products. Bullion coins may have slight toning spots, small scratches, or slight imperfections, as they are typically packaged in tubes and not encapsulated. At Colonial Acres, we strive to give the customer the best possible bullion product.

Colonial Acres Coins can not be held responsible for the fluctuation of bullion prices.
Bullion prices are updated every two minutes on our website to match with the current market value. This means that the price may change after you have put bullion products into your cart. Colonial Acres Coins does not have control over the current market value or the fluctuation of bullion prices, and can not change pricing.

Colonial Acres will not accept Credit Cards or Paypal for Gold Bullion, or high quantities of Silver Bullion. We reserve the right to cancel any order for bullion that has been placed with a Credit Card or Paypal. Please use an alternate form of payment to purchase these products.


**IF COMING TO PURCHASE AT OUR STORE IN KITCHENER....

We keep part of our Gold & Silver bullion stock at an off-site vault. If you are planning to purchase large quantities at our Kitchener location, please contact us to ensure we have the quantity you need before arriving. If you purchase through our website and select "pickup at store", we will contact you when your order is ready for pickup (Typically 72 hours, however longer wait times are possible).


Rolls

Colonial Acres cannot guarantee that the Rolls you receive will not have double heads (the Queen on both sides of the roll). Colonial Acres cannot replace any double headed rolls, nor will be able to honour any requests for a roll with the reverse showing on one side. All pictures of Rolls of Coins are considered to be a "stock photo". Colonial Acres can not guarantee that you will receive the exact Coin Roll featured in the picture; however, the product will remain the same as the product description.

In instances where there are "mixed colour rolls", Colonial Acres Coins cannot be held responsible for the amount of coloured or non-coloured coins that come in a roll. Colonial Acres Coins will not accept returns of rolls due to the amount of coloured or non-coloured coins in a rolls. Colonial Acres Coins cannot accept returns on any rolls that have been opened or searched.


All over-the-counter order pickups and store sales are final. Shipping fees are non-refundable. All prices are subject to change without notice. We cannot assume responsibility for typographical errors, including but not limited to errors in pricing. Colonial Acres Coins reserves the right to refuse or cancel any orders placed for products listed at the incorrect price or including typographical errors without notice. We reserve the right to limit quantities.
Any and all orders will only be shipped to a customer's billing address - this is for our customers' security as well as our company's security. All unpaid orders placed on our website will be held for a maximum of 2 weeks. If no payment is received and you have not contacted us for payment arrangement, your order will be cancelled without notice and the items will be returned to regular inventory. This also applies to orders that are scheduled for pick-up at our store in Kitchener.


The images depicted on the website for our products are examples (stock photos) and may not always be the exact product you receive. We can not guarantee that the item in the picture is the exact item you will receive. To keep costs low, Colonial Acres can not take pictures of each individual product. We cannot honour specific requests for serial numbers, though Colonial Acres will always attempt to fulfill customer requests.


VIP Rewards

REWARD REDEMPTION

· ALL REDEMPTION OFFERS ARE SUBJECT TO AVAILABILITY. CERTAIN RESTRICTIONS MAY APPLY TO SPECIFIC REDEMPTION OFFERS.

· AFTER A PARTICIPANT HAS REDEEMED VIP PROGRAM CREDITS, THE PARTICIPANT WILL NOT BE ABLE TO EXCHANGE, REFUND OR RETURN THE CREDITS FOR REDEPOSIT IN THE PARTICIPANT'S ACCOUNT.

· WHEN A PARTICIPANT REDEEMS VIP REWARD POINTS, THAT PARTICULAR INVOICE CAN NOT ACCRUE VIP REWARDS POINTS, EVEN WHEN THE AMOUNT OF THE INVOICE EXCEEDS THE AMOUNT OF REDEEMED VIP REWARD POINTS.
COLONIAL ACRES RESERVES THE RIGHT TO CHANGE THE NUMBER OF POINTS AVAILABLE FOR A PRODUCT AT ANY TIME. NOT ALL PRODUCTS RECEIVE VIP REWARDS POINTS. SPECIAL ORDER ITEMS DO NOT RECEIVE VIP POINTS. NOT ALL CUSTOMERS MAY RECEIVE VIP REWARDS POINTS.

Colonial Acres reserves the right to change VIP Reward points on any product at any time. Colonial Acres can not retroactively award Reward Points. Points are awarded at the time of shipment of an order. Points must be redeemed before any order has been placed.

Any items that are returned no longer qualify for VIP Rewards points. Accrued points from returned items will be removed from the customer's account.
Colonial Acres Coins Ltd. reserves the right to cancel any VIP Rewards Points on orders or on customer profiles at any time for any reason.

Please see the VIP Rewards TERMS AND CONDITIONS for further information

VIP Pricing
Some customers qualify for VIP pricing. These prices are subject to change at any time without notice. Not all products qualify for VIP Pricing, including but not limited: to sale items, bullion, or other products. Colonial Acres cannot be held responsible in the event that a product is ordered without VIP Pricing and VIP Pricing becomes available at a later date, or if VIP Pricing is changed after a product is ordered. Eligible customers must be logged in to receive VIP Pricing.

COMBINING ORDERS
Colonial Acres will combine orders placed by a customer within a 24 hour period, only when the customer requests that we do so. If you have placed two or more orders to a maximum of three orders within a 24 hour period, please indicate that you would like your orders combined in the order comment section of your order or call 1-888-255-4565. To be eligible for order combinations, you must notify us within 24 hours of the last order being placed. Combined orders will be delayed.

Colonial Acres Coins can not combine orders between November 15 and December 31 each year.


HOLDING ORDERS
Colonial Acres will hold shipment of any order that has been paid in full upon request for up to two weeks. Please call 1-888-255-4565 if you need your order held.
Colonial Acres unfortunately cannot hold orders that have not been paid for more than one week. Unpaid orders will be cancelled after one week.

Colonial Acres Coins can not hold orders between November 15 and December 31 each year.


Prices are subject to change without notice.

Colonial Acres Coins reserves the right to limit quantities on any product at any time for any reason.

Colonial Acres reserves the right to change or update the Terms of Sale at any time without notice.

If you have any questions about how to order items from this Internet site, you can contact us at: [email protected].