Terms and Conditions

Colonial Acres Holiday Guarantee

Shipping to Canada

Orders placed on or before December 14, 2017 are guaranteed to arrive before the holidays.

Priority Service: Orders place on or before December 18, 2017 are guaranteed to arrive before the holidays.

Shipping to the United States

Orders placed on or before December 5, 2017 to the Mainland US are guaranteed to arrive before the Holidays

USA Priority Service: Orders placed on or before December 12, 2017 are guaranteed to arrive for the Holidays. We do not ship to PO Boxes using Priority.

After our guaranteed Holiday Date:

All orders placed after the guaranteed holiday shipping dates may not arrive before the holidays, however, Colonial Acres will continue to ship out as soon as possible. All shipping charges are non-refundable

**Note: Any orders with "Pre-Order" items on it are not included in our holiday shipping guarantee. If you have an order with "Pre-Order" items as well as other items on the order, you may have to contact the store to arrange for the order to be shipped separately. Additional shipping costs may be added on a case-by-case basis. We strongly recommend that if you wish to have your order in time for the holidays, you do not include "Pre-Order" items on your order. **

If you are sending a cheque or money order our mailing address is:


Colonial Acres Coins
991 Victoria Street North
Kitchener, Ontario, Canada
N2B 3C7

Typical Delivery Time for Orders:
Within Canada: 2 Weeks
United States: 3-4 Weeks
International Orders: 4-10 Weeks

*Please expect a delay after Ontario Long Weekends*

**Orders with any Pre-Order items will be delayed**


Please note: From November 20, 2017 to January 5, 2018, Canada Post will only honour service guarantee claims for the late delivery if an item is delivered two or more business days after the delivery standard. This adjustment will apply to Expedited Parcel, Xpresspost, and Priority services. Due to this delay, Colonial Acres can not be held responsible for late delivered packages. We sincerely apologize for this inconvenience.

FREE SHIPPING APPLIES TO STANDARD SHIPPING ONLY!

Priority Shipping and International Shipping (including to the United States) do not qualify for free shipping
To qualify for free shipping, your subtotal must be above $500.00


Shipping

To Visit our Shipping Information Page, click here

IMPORTANT: When you click the "Complete Payment" button, a confirmation will be automatically e-mailed to the email address you have provided listing all items ordered, your order total, and the shipping address. Please check your order confirmation carefully. If you need to change your shipping address, please notify us immediately. For Canadian orders, any applicable sales taxes will be automatically calculated when the "Complete Payment" button is clicked. Applicable shipping will also be calculated automatically.

Pre-Order Items

Orders that contain "Pre-Order" items will be delayed. We do not normally ship "Pre-Order" items separately. If you wish to have your orders separate, please contact us - however, you may incur a separate shipping charge for the item(s).

Local Pick Up:

Local pick up at store location in Kitchener, Ontario, Canada is also provided. You will be contacted by email within 2-3 business days when your order is ready for pick up. Please do not come in until you receive this email. If you want to pay for the order when you pick up, please click the "Pay by Cheque" or "Pay with Cash" option on the checkout page.


All prices listed on this website are in Canadian Dollars.

All orders to be paid by Visa, MasterCard, Money Order, Bank Draft, Cheque or Paypal will be billed in Canadian Dollars.

We accept Visa, MasterCard, cheque, money order, etransfer, bank drafts or Paypal as a form of payment. All personal cheques must clear our bank before we ship your order. Cheque clearing can take up to 10 business days. We cannot accept personal cheques on orders that would like Priority Service. Please do not mail cash. If you do not wish to use our secure server to give your credit card information, you may contact us later by telephone, fax, or regular mail to provide us with this information. Please indicate when you submit your order if you wish to contact us later with your credit card information.

E-transfer Payments: Please log in to your online banking and click the link to send an Interac e-Transfer. Enter the email address: etransfer@colonialacres.com. Enter the password: colonialtransfer (if you decide to use a different password, please contact us with the details). Make payment for the "Grand Total" as listed on your order. If you reach your banks' transfer limit, please contact us to arrange to send multiple payments, or use a different payment type. Most limits are $1000 - $2000 per day. Please send your payment within 24 hours to ensure your order is held.

Orders that are not paid for within 24 hours may be cancelled. Please pay for your order in a timely manner to avoid cancellations.

International Rules (Outside Canada & U.S.A.):

Minimum Order value: $50.00
Maximum Credit Card order: $200.00
(All orders over $200 must be paid by International Money Order or Western Union)

We can only accept credit cards or Paypal on International Orders under $200.00 CDN (confirmed address only). Any International Orders over this amount - payment must be made by International Money Order or Bank Draft. Any order over $200.00 paid by Credit Card or Paypal will be cancelled.

All International Orders must be shipped with a tracking number and will be minimum of $50.00 shipping cost, but can exceed this amount depending on the weight of the package. We will contact you with the correct shipping cost.

***Unfortunately, Colonial Acres is unable to ship to Russia or Ukraine at this time***


14 Day Return Policy

All items are guaranteed authentic and as described on the website. If there is an error with the product on your purchase or a damaged item, please contact us at info@colonialacres.com within 14 days of delivery. We will take responsibility for items that are incorrect or damaged, and thus send a return shipping label. We will replace where possible or refund the amount of the item(s) upon return. We do not accept returns on products that have been opened and/or (in the case of precious metal products), their surfaces handled. We do not accept returns on any bullion products. Items that are described as damaged in the product description will not be accepted as a return and are considered to be sold as is. Please read all product information carefully before placing an order. We will accept returns on products that are not sale items or bullion products for any other reason up to 14 days after receipt of the product, however a 5% restocking fee may apply for certain products, and return shipping costs will be up to the discretion of the consumer. Returned items must be in their original unopened holders. We do not take returns after 14 days of delivery date of the parcel. We do not refund original shipping costs.

SALE ITEMS

* Products purchased during special sales (Blowout Sale, Unique Sale, Deals on Decimal etc) are considered Final and are non-refundable, non-exchangeable, except where there is an error with the listing, the item is damaged in a way that is not already described in the product description, or the wrong item was sent in error. All products are sold as is and are final sale. Please contact Colonial Acres with any issues regarding these sale items. Please ensure that the picture and product description have been thoroughly examined before purchasing.*


For orders delivered in Canada the following taxes apply for each province listed (as of April 1, 2013). AB: 5%, BC 5%, MB 5%, NB 13%, NL 15%, NT 5%, NS 15%, NU 5%, ON 13%, PEI 14%, QC 5%, SK 5% and YT 5%. Please Note: If an item is TAX Exempt – our website has the capability to automatically deduct taxes from TAX Exempt items and will show in your cart before checking out. This also applies to items that are marked Free Shipping; the cart will automatically adjust your total on your invoice before you checkout. There is no sales tax on USA or International orders. If you have any questions regarding your order please email us at info@colonialacres.com.


Bullion

Only established customers can use credit credit cards for bullion related orders.

We will only accept Money Orders, e-transfers, cheque, or bank to bank transfers for all bullion items.

Bullion items may have a price increase when using Credit Card or Paypal to pay for your transaction. Any products that have a "Regular Price" and "CC/Paypal" Price on their listing have this added surcharge, which is visible under the CC/Paypal heading on the chart. The Surcharge will be added to the shopping cart once CC/Paypal is selected. If you select e-transfer/wire transfer etc. your total will not change. Only products with the "CC/Paypal" Price will be charged the 3%. When paying by e-transfer/wire transfer, etc., do not deduct 3% from your total - the price shown is the correct price.

Due to the volatility of world precious metal markets, all bullion related sales are final.

We do not accept returns on any bullion products. Bullion coins may have slight toning spots, small scratches, or slight imperfections, as they are typically packaged in tubes and not encapsulated. At Colonial Acres, we strive to give the customer the best possible bullion product.

Colonial Acres will not accept Credit Cards or Paypal for Gold Bullion, or high quantities of Silver Bullion. We reserve the right to cancel any order for bullion that has been placed with a Credit Card or Paypal. Please use an alternate form of payment to purchase these products.
**IF COMING TO PURCHASE AT OUR STORE IN KITCHENER....

We keep part of our Gold & Silver bullion stock at an off-site vault. If you are planning to purchase large quantities at our Kitchener location, please contact us to ensure we have the quantity you need before arriving. If you purchase through our website and select "pickup at store", we will contact you when your order is ready for pickup (Typically 72 hours).



Rolls

Colonial Acres cannot guarantee that the Rolls you receive will not have double heads (the Queen on both sides of the roll). Colonial Acres cannot replace any double headed rolls, nor will be able to honour any requests for a roll with the reverse showing on one side. All pictures of Rolls of Coins are considered to be a "stock photo". Colonial Acres can not guarantee that you will receive the exact Coin Roll featured in the picture; however, the product will remain the same as the product description.

All over-the-counter order pickups and store sales are final. Shipping fees are non-refundable. All prices are subject to change without notice. We cannot assume responsibility for typographical errors. We reserve the right to limit quantities. Credit card orders will only be shipped to the card-holder's billing address. This is for our customers' security as well as our company's security. All unpaid orders placed on our website will be held for a maximum of 2 weeks. If no payment is received and you have not contacted us for payment arrangement, your order will be cancelled and the items will be returned to regular inventory. This also applies to orders that are scheduled for pick-up at our store in Kitchener.

The images depicted on the website for our products are examples (stock photos) and may not always be the exact product you receive. We can not guarantee that the item in the picture is the exact item you will receive. We can not honour specific requests for serial numbers, though Colonial Acres will always attempt. If you have any questions about how to order items from this Internet site, you can contact us at: info@colonialacres.com.


VIP Rewards

REWARD REDEMPTION

· ALL REDEMPTION OFFERS ARE SUBJECT TO AVAILABILITY. CERTAIN RESTRICTIONS MAY APPLY TO SPECIFIC REDEMPTION OFFERS.

· AFTER A PARTICIPANT HAS REDEEMED VIP PROGRAM CREDITS, THE PARTICIPANT WILL NOT BE ABLE TO EXCHANGE, REFUND OR RETURN THE CREDITS FOR REDEPOSIT IN THE PARTICIPANT'S ACCOUNT.

· WHEN A PARTICIPANT REDEEMS VIP REWARD POINTS, THAT PARTICULAR INVOICE CAN NOT ACCRUE VIP REWARDS POINTS, EVEN WHEN THE AMOUNT OF THE INVOICE EXCEEDS THE AMOUNT OF REDEEMED VIP REWARD POINTS.
COLONIAL ACRES RESERVES THE RIGHT TO CHANGE THE NUMBER OF POINTS AVAILABLE FOR A PRODUCT AT ANY TIME. NOT ALL PRODUCTS RECEIVE VIP REWARDS POINTS. SPECIAL ORDER ITEMS DO NOT RECEIVE VIP POINTS. NOT ALL CUSTOMERS MAY RECEIVE VIP REWARDS POINTS.

Please see the VIP Rewards TERMS AND CONDITIONS for further information

VIP Pricing
Some customers qualify for VIP pricing. These prices are subject to change at any time. Not all products qualify for VIP Pricing. Colonial Acres cannot be held responsible in the event that a product is ordered without VIP Pricing and VIP Pricing becomes available at a later date. Customers must be logged in to receive VIP Pricing.

Colonial Acres reserves the right to change or update the Terms of Sale at any time.