Terms and Conditions

If you are sending a cheque or money order our mailing address is:


Colonial Acres Coins
991 Victoria Street North
Kitchener, Ontario, Canada
N2B 3C7

Typical Delivery Time for Orders:
Within Canada: 2 Weeks
United States: 3-4 Weeks 
International Orders: 4-10 Weeks

FREE SHIPPING APPLIES TO STANDARD SHIPPING ONLY!

Priority Shipping and International Shipping (including to the United States) do not qualify.

Priority Service is available for deliveries within Canada and the USA

All prices listed on this website are in Canadian Dollars.

All orders to be paid by Visa, MasterCard, Money Order, Bank Draft, Cheque or Paypal will be billed in Canadian Dollars. 

We accept Visa, MasterCard, cheque, money order, etransfer, bank drafts or Paypal as a form of payment. All personal cheques must clear our bank before we ship your order. Cheque clearing can take up to 10 business days. We cannot accept personal cheques on orders that would like Priority Service. Please do not mail cash. If you do not wish to use our secure server to give your credit card information, you may contact us later by telephone, fax, or regular mail to provide us with this information. Please indicate when you submit your order if you wish to contact us later with your credit card information.

E-transfer Payments: Please log in to your online banking and click the link to send an Interac e-Transfer. Enter the email address: etransfer@colonialacres.com. Enter the password: colonialtransfer (if you decide to use a different password, please contact us with the details). Make payment for the "Grand Total" as listed on your order. If you reach your banks' transfer limit, increase your limit, send multiple payments or use a different payment type. Most limits are $1000 - $2000 per day. Please send your payment within 24 hours to ensure your order is held.

We can only accept credit cards or Paypal on International Orders under $200.00 CDN (confirmed address only). Any International Orders over this amount - payment must be made by International Money Order or Bank Draft.

International Rules (Outside Canada & U.S.A.):

Minimum Order value: $50.00
Maximum Credit Card order: $200.00
(All orders over $200 must be paid by International Money Order or Western Union)

All International Orders must be shipped with a tracking number and will be minimum of $50.00 shipping cost, but can exceed this amount depending on the weight of the package. We will contact you with the correct shipping cost.

Estimated shipping times are as follows…

1) Expresspost – 10-15 (business days) delivery
2) Air Parcel – 2-4 weeks delivery
3) Surface Parcel - 4-8 weeks delivery (Australia/New Zealand can take up to 10-12 weeks)

IMPORTANT: When you click the "Complete Payment" button, a confirmation will be automatically e-mailed to the email address you have provided listing all items ordered, your order total, and the shipping address. Please check your order confirmation carefully. If you need to change your shipping address, please notify us immediately. For Canadian orders, any applicable sales taxes will be automatically calculated when the "Complete Payment" button is clicked. Applicable shipping will also be calculated automatically.

Shipping Costs: I) Standard Shipping to Canada & U.S.A.

CANADA
$7.50 for orders over $100.00
$9.00 for orders under $100.00

USA

 $20.00 for orders over $100.00
$!5.00 for orders under $100.00

Orders within Canada typically take 2 weeks for delivery, may take 2-3 weeks for delivery from the time of ordering.
Orders to the U.S. typically take 3-4 weeks from the time of ordering.


Orders that contain Pre-Order items will have delayed shipping times.

II) Priority Shipping:
CANADA
$22.00 flat rate for all orders
USA
$30.00 flat rate for all orders

III) Standard international Shipping outside of Canada & U.S.A.:

The cost of shipping international orders starts at a minimum of $50.00.

Once you have placed your order and we have picked it, you will be emailed with the exact cost for shipping if it exceeds the minimum $50.00

International Shipping generally takes from 4-10 weeks depending on your location and the shipping method chosen.

IV) Local Pick Up:

Local pick up at store location in Kitchener, Ontario, Canada is also provided. You will be contacted by email within 2-3 business days when your order is ready for pick up. Please do not come in until you receive this email. If you want to pay for the order when you pick up, please click the "Pay by Cheque" option on the checkout page.

14 Day Return Policy

All items are guaranteed authentic and as described on the website. If there is an error with the product on your purchase or a damaged item, please contact us at info@colonialacres.com within 14 days of delivery. We will take responsibility for items that are incorrect or damaged, and thus send a return shipping label. We will replace where possible or refund the amount of the item(s) upon return. We do not accept returns on products that have been opened and/or (in the case of precious metal products), their surfaces handled. We do not accept returns on any bullion products. We will accept returns on all products for any other reason up to 14 days after receipt of the product, however a 5% restocking fee may apply for certain products, and return shipping costs will be up to the discretion of the consumer. Returned items must be in their original unopened holders. We do not take returns after 14 days of delivery date of the parcel. We do not refund original shipping costs.

* Products purchased during special sales (Blowout Sale, Unique Sale, Deals on Decimal etc) are considered Final and are non-refundable, non-exchangeable, except where there is an error with the listing, the item is damaged in a way that is not already described in the product description, or the wrong item was sent in error. Please contact Colonial Acres with any issues regarding these sale items. Please ensure that the picture and product description have been thoroughly examined before purchasing.*


For orders delivered in Canada the following taxes apply for each province listed (as of April 1, 2013). AB: 5%, BC 5%, MB 5%, NB 13%, NF 13%, NT 5%, NS 15%, NU 5%, ON 13%, PEI 14%, QC 5%, SK 5% and YT 5%. Please Note: If an item is TAX Exempt – our website has the capability to automatically deduct taxes from TAX Exempt items and will show in your cart before checking out. This also applies to items that are marked Free Shipping; the cart will automatically adjust your total on your invoice before you checkout. There is no sales tax on USA or International orders. If you have any questions regarding your order please email us at info@colonialacres.com.

Only established customers can use credit credit cards for bullion related orders.

e will only accept Money Orders, e-transfers, cheque, or bank to bank transfers for all bullion items.

**IF COMING TO PURCHASE AT OUR STORE IN KITCHENER....

We keep part of our Gold & Silver bullion stock at an off-site vault. If you are planning to purchase large quantities at our Kitchener location, please contact us to ensure we have the quantity you need before arriving. If you purchase through our website and select "pickup at store", we will contact you when your order is ready for pickup (Typically 72 hours).

Due to the volatility of world precious metal markets, all bullion related sales are final.
We do not accept returns on any bullion products. Bullion coins may have slight toning spots, small scratches, or slight imperfections, as they are typically packaged in tubes and not encapsulated. At Colonial Acres, we strive to give the customer the best possible bullion product.

All over-the-counter order pickups and store sales are final. Shipping fees are non-refundable. All prices are subject to change without notice. We cannot assume responsibility for typographical errors. We reserve the right to limit quantities. Credit card orders will only be shipped to the card-holder's billing address. This is for our customers' security as well as our company's security. All unpaid orders placed on our website will be held for a maximum of 2 weeks. If no payment is received and you have not contacted us for payment arrangement, your order will be cancelled and the items will be returned to regular inventory. This also applies to orders that are scheduled for pick-up at our store in Kitchener. The images depicted on the website for our products are examples and may not always be the exact coin you receive. If you have any questions about how to order items from this Internet site, you can contact us at: info@colonialacres.com.