Find quick answers to your questions below...
Order Status
Where do I see my previous orders?
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Rewards
Can I collect my VIP Rewards Points in store?
Can I redeem my VIP Rewards Points for Cash?
Can I redeem my VIP Rewards Points in store?
How do I redeem my gift certificate/coupon?
How do I use my VIP Rewards points?
I think there is a mistake with my VIP Rewards Points.
What happens to my VIP Rewards Points when I return an item?
When will I see my VIP Rewards points in my account?
Where do I see my VIP Rewards points?
My Account
My order has not arrived.
My tracking number isn't working on canadapost.ca
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Shipping and Returns
How much is my shipping?
What are your shipping times?
How do I return an item?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Can I trust Colonial Acres Coins?
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
Do I need to pay tax?
Do you buy Canadian Coins and Notes?
Do you buy World Currency, such as a British Pound or German Mark?
What Currencies can I use to make a purchase?
What is grading?
Why did the price on my bullion product change when I selected Paypal or Credit Card?
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I add my name to the Colonial Acres Coins mailing list?
How do I unsubscribe from the mailing list?
I have a question about my order!
How do I contact you?