COVID-19 UPDATE FOR COLONIAL ACRES STORE FRONT AND WEBSITE   [Read More..]

Home > COVID-19 UPDATE FOR COLONIAL ACRES STORE FRONT AND WEBSITE

ATTENTION!

Colonial Acres Coins store in Kitchener is available for Window Service for BUYING and SELLING Monday to Friday 9:30am to 4:30pm (NO APPOINTMENT NECESSARY). Due to Government restrictions, we are not permitted to allow customers in the store at this time, however our representatives will be able to provide you with all of your Retail and Appraisal needs at our Service Window.

Service Window Hours: 9:30am to 4:30pm Monday to Friday

Retail & Pick-Up Options
  • If you are looking to buy coins, pick-up an order, or have questions, visit our store for our Window Service or give us a call at 519-579-9302 (Option 2) and we will be able to assist you.
  • When arriving to our Service Window (located next to the main doors), press the doorbell or wait in line. Someone will be with you shortly.
Appraisal Service Options
  • If you are looking to sell your collection, visit our store for our Window Service or give us a call at 519-579-9302 ext. 201 (Storefront) or Ext. 212 or 203 and we will be able to assist you.
  • For our appraisal services, two options are available to you:
    • 1. Fast Service: We will appraise your items right away while you wait in your vehicle or stand at service window (Ring Doorbell or Call us).
    • 2. Drop Off Service: We will appraise your collection as soon as possible and contact you when done with the appraisal information.

  • Please CALL or RING DOORBELL and we will come to your vehicle or you can pass your items through the service window to your right


  • If you placed an order for pickup, please do not come to the store until you have received an email stating that your order is ready for pick up.
  • There may be delays in order processing times
  • Please do not come to the store if you are experiencing or have recently had flu-like symptoms.
  • Appointments are not necessary for selling. Please feel free to come to the store to sell your items!

Phones will continue to be answered from 10 am to 3 pm EST, Monday to Friday. Please note that we have limited staff answering phone calls, so your patience is appreciated. Our phone line will not be operating on Saturdays.



OUR WEBSITE IS STILL OPEN and you can place an order online.
We are STILL SHIPPING orders at this time.
(Please expect processing and shipping delays 7+ business days)

*We are unable to offer priority shipping service at this time*

Due to Canada Post no longer offering signatures on delivery, orders that are valued at $1000 and above will only be shipped to the nearest post office. You will receive a notice that indicated where to pick up your package. This is to ensure the safety of your package.

We appreciate your continuing cooperation and support during these challenging times. Please continue to monitor this page for current updates regarding Colonial Acres Coins during the COVID-19 outbreak.

We wish you all good health and be safe!

- From The Staff At Colonial Acres Coins



ATTENTION!

COLONIAL ACRES COINS STORE FRONT IN KITCHENER IS AVAILABLE FOR CURBSIDE SERVICE ONLY. CURBSIDE PICK-UP SERVICE IS AVAILABLE 9:30AM TO 4:30PM MONDAY TO FRIDAY. OUR STOREFRONT IS CURRENTLY CLOSED AND WILL REMAIN SO UNTIL FURTHER NOTICE.


OUR WEBSITE IS STILL OPEN
AND YOU CAN PLACE AN ORDER ONLINE. WE ARE STILL SHIPPING ORDERS AT THIS TIME (PLEASE EXPECT PROCESSING AND SHIPPING DELAYS 10-15 BUSINESS DAYS, AS WE ARE OPERATING WITH LIMITED STAFF). OUR STOREFRONT IS CURRENTLY CLOSED.

CURBSIDE PICK-UP IS AVAILABLE FOR PICK UP ORDERS FROM 9:30AM TO 4:30PM MONDAY TO FRIDAY. PLEASE DO NOT COME TO THE STORE UNTIL YOU HAVE RECEIVED AN EMAIL STATING THAT YOUR ORDER IS READY FOR PICK UP. PLEASE EXPECT DELAYS IN ORDER PROCESSING TIMES. PLEASE DO NOT PICK UP YOUR ORDER IF YOU ARE EXPERIENCING OR HAVE RECENTLY HAD FLU-LIKE SYMPTOMS.

DUE TO CANADA POST AND FEDEX NO LONGER OFFERING SIGNATURES ON DELIVERY, ORDERS THAT ARE VALUED AT $1000.00 AND ABOVE WILL ONLY BE SHIPPED TO THE NEAREST POST OFFICE - YOU WILL RECEIVE A NOTICE THAT INDICATES WHERE TO PICK UP YOUR PACKAGE. THIS IS TO ENSURE THE SAFETY OF YOUR PACKAGE.

PHONES WILL CONTINUED TO BE ANSWERED FROM 10AM TO 3PM MONDAY TO FRIDAY. PLEASE NOTE THAT WE HAVE LIMITED STAFF ANSWERING PHONE CALLS FROM HOME, SO YOUR PATIENCE IS APPRECIATED.

WE APPRECIATE YOUR CONTINUING COOPERATION AND SUPPORT DURING THESE CHALLENGING TIMES.

PLEASE CONTINUE TO MONITOR THIS PAGE FOR CURRENT UPDATES REGARDING COLONIAL ACRES COINS DURING THE COVID-19 OUTBREAK.

GOOD HEALTH AND BE SAFE




- FROM THE STAFF AT COLONIAL ACRES COINS