COVID-19 UPDATE FOR COLONIAL ACRES STORE FRONT AND WEBSITE   [Read More..]

Home > COVID-19 UPDATE FOR COLONIAL ACRES STORE FRONT AND WEBSITE

ATTENTION!

Colonial Acres Coins store in Kitchener is available for BUYING and SELLING Monday to Friday 9:30am to 4:30pm. Please ring the doorbell beside the front door when you arrive and we will help you.

Kitchener curbside window pickup is available from
9:30 am to 4:30 pm Monday to Friday


  • If you placed an order for curbside pickup, please do not come to the store until you have received an email stating that your order is ready for pick up.
  • There may be delays in order processing times
  • Please do not pick up your order if you are experiencing or have recently had flu-like symptoms.

Phones will continue to be answered from 10 am to 3 pm EST, Monday to Friday. Please note that we have limited staff answering phone calls from home, so your patience is appreciated.


OUR WEBSITE IS STILL OPEN and you can place an order online.
We are STILL SHIPPING orders at this time.
(Please expect shipping delays 10+ business days, as we are operating with limited staff)

Due to Canada Post and FedEx no longer offering signatures on delivery, orders that are valued at $1000 and above will only be shipped to the nearest post office. You will receive a notice that indicated where to pick up your package. This is to ensure the safety of your package.

Update from Kirk Parsons, Manager of Purchasing and Estate Appraisals :

As the pandemic continues to restrict many businesses from conducting business as “usual”, we here at Colonial Acres Coins had to change gears a little to focus on what we can do within our safety limits.

The “good old days” of having our 3 buying rooms full of people eagerly awaiting the results of their appraisals on a daily basis has come to a screeching halt. As we look for safer ways to continue this service to our customers to get a new “normal set in place”. We have been conducting curbside business through the building’s old ice cream take out window. However, we are not serving up cold ice cream, as many of our customers may wish as we have been experiencing hotter than normal temperatures the past week. We have been able to utilize this section of our store to safely allow customers to drop off items to get appraised as they wait outside at a safe distance for us to complete their appraisal. As gold and silver have been performing extremely well over the past few months, we have a big demand for people looking to cash in on these new record-setting highs and we are here to help.

We have been offering curbside appraisals between 9:30 and 4:30 Mon to Fri. For larger collections or estates please call ahead and we can set up an appointment to safely handle your items and provide the best service possible for you. We look forward to seeing you, and hopefully, we will be able to re-open in the near future with updated safety precautions in place to keep us all safe and healthy. Sorry, no ice cream; you have to bring your own.


We appreciate your continuing cooperation and support during these challenging times. Please continue to monitor this page for current updates regarding Colonial Acres Coins during the COVID-19 outbreak.

We wish you all good health and be safe!

- From The Staff At Colonial Acres Coins



ATTENTION!

COLONIAL ACRES COINS STORE FRONT IN KITCHENER IS AVAILABLE FOR CURBSIDE SERVICE ONLY. CURBSIDE PICK-UP SERVICE IS AVAILABLE 9:30AM TO 4:30PM MONDAY TO FRIDAY. OUR STOREFRONT IS CURRENTLY CLOSED AND WILL REMAIN SO UNTIL FURTHER NOTICE.


OUR WEBSITE IS STILL OPEN
AND YOU CAN PLACE AN ORDER ONLINE. WE ARE STILL SHIPPING ORDERS AT THIS TIME (PLEASE EXPECT PROCESSING AND SHIPPING DELAYS 10-15 BUSINESS DAYS, AS WE ARE OPERATING WITH LIMITED STAFF). OUR STOREFRONT IS CURRENTLY CLOSED.

CURBSIDE PICK-UP IS AVAILABLE FOR PICK UP ORDERS FROM 9:30AM TO 4:30PM MONDAY TO FRIDAY. PLEASE DO NOT COME TO THE STORE UNTIL YOU HAVE RECEIVED AN EMAIL STATING THAT YOUR ORDER IS READY FOR PICK UP. PLEASE EXPECT DELAYS IN ORDER PROCESSING TIMES. PLEASE DO NOT PICK UP YOUR ORDER IF YOU ARE EXPERIENCING OR HAVE RECENTLY HAD FLU-LIKE SYMPTOMS.

DUE TO CANADA POST AND FEDEX NO LONGER OFFERING SIGNATURES ON DELIVERY, ORDERS THAT ARE VALUED AT $1000.00 AND ABOVE WILL ONLY BE SHIPPED TO THE NEAREST POST OFFICE - YOU WILL RECEIVE A NOTICE THAT INDICATES WHERE TO PICK UP YOUR PACKAGE. THIS IS TO ENSURE THE SAFETY OF YOUR PACKAGE.

PHONES WILL CONTINUED TO BE ANSWERED FROM 10AM TO 3PM MONDAY TO FRIDAY. PLEASE NOTE THAT WE HAVE LIMITED STAFF ANSWERING PHONE CALLS FROM HOME, SO YOUR PATIENCE IS APPRECIATED.

WE APPRECIATE YOUR CONTINUING COOPERATION AND SUPPORT DURING THESE CHALLENGING TIMES.

PLEASE CONTINUE TO MONITOR THIS PAGE FOR CURRENT UPDATES REGARDING COLONIAL ACRES COINS DURING THE COVID-19 OUTBREAK.

GOOD HEALTH AND BE SAFE




- FROM THE STAFF AT COLONIAL ACRES COINS