COVID-19 UPDATE FOR COLONIAL ACRES STORE FRONT AND WEBSITE   [Read More..]


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My Rewards
Can I collect my VIP Rewards Points in store?
 
  • Absolutely! Please indicate that you would like to do so, and we will be happy to make up an invoice for your purchase, ensuring that your account is credited the appropriate number of points.
Can I redeem my VIP Rewards Points for Cash?
 

  • Your VIP Rewards Points can only be redeemed for product.

Can I redeem my VIP Rewards Points in store?
 

  • We recommend that you place an order on the website and select “Pick up in Store” when using your VIP Rewards Points.

How do I redeem my gift certificate/coupon?
 

  • On the shopping cart, there is a spot specifically for gift certificates and coupon codes. Simply put the code that was provided on your gift certificate or coupon in the box marked “Coupon Code”, and the amount of your gift certificate or coupon will be deducted from your total!

How do I use my VIP Rewards points?
 

  • VIP Rewards can only be redeemed in multiples of 1000. You can enter the amount of points you wish to redeem in the box and click "Redeem Now". You points will appear as if they are a gift certificate on the checkout.

I think there is a mistake with my VIP Rewards Points.
  Please email info@colonialacres.com and we will be happy to look into that for you.

Please note that VIP Points are only awarded after an order has shipped.
What happens to my VIP Rewards Points when I return an item?
 
  • Returning an item forfeits the earned points from that item.
When will I see my VIP Rewards points in my account?
 

  • Your points will be applied to your account 24 hours after your order has shipped.

Where do I see my VIP Rewards points?