Typical Delivery Time from placement of order:
Within Canada: 2 Weeks
United States: 3-4 Weeks
International Orders: 4-10 Weeks

FREE SHIPPING APPLIES TO STANDARD SHIPPING WITHIN CANADA ONLY!

Please note that we are closed Canadian Holiday weekends, which may delay Shipping times.

Shipping Costs:

Standard Shipping to Canada & U.S.A.

Canada
$7.50 for orders over $100
$9.00 for orders under $100
Orders within Canada typically take 2 to 3 weeks from the time of ordering. To receive your order faster, please select Priority Shipping.

U.S.A.
$20.00 for orders over $100
$15.00 for orders under $100
Orders to the U.S. typically take 3-4 weeks from the time of ordering.

Any order that contains “Pre-Order” items may have delayed shipping times.

Priority Shipping to USA
For a nominal fee, we can guarantee that your order will arrive in approximately 5 business days to all major urban centres (additional 2-4 days if you live outside these areas)
Please Note: We do require some time for order administration; thus, the deadline for Priority Service orders for shipment on today’s date is 11am EST. Orders placed after 11am EST will be processed on the next business day.
$30.00 Flat Rate for all Orders

International Priority Shipping
Please email us at [email protected] for International Priority Shipping rates.

Standard International Shipping outside of Canada & U.S.A:
The cost of shipping international orders starts at a minimum of $50.00.
Once you have placed your order and we have picked it, you will be emailed with the exact cost for shipping if it’s more than the minimum $50.00

Estimated shipping times are as follows…
1) Expresspost – 10-15 (business days) delivery
2) Air Parcel – 2-4 weeks delivery
3) Surface Parcel – 4-8 weeks delivery (Australia and New Zealand can take up to 10-12 weeks)

Local Pick Up:
Local pick up at store location in Kitchener, Ontario, Canada is also provided. You will be contacted by email within 2-3 business days when your order is ready for pick up. Please do not come in until you receive this email. If you want to pay for the order when you pick up, please click the Pay by Cheque option on the checkout page.

Disclaimer
Extraordinarily bulky and/or heavy orders may cost more than the extra charges outlined above. Some products may carry a “Heavy Shipping” charge to account for this cost. Some large or heavy orders may need to have an additional charge added to the shipping, in these cases you will be informed of any additional costs by telephone or by email before the order is confirmed.

While we make all efforts to select the most reliable carriers to deliver your order, we cannot be held responsible if the carrier does not meet the specified shipping deadline. Therefore, our liability for late delivery is limited to the $22.00 (Canada) or $30.00 (USA) Priority Mailing Service Charge, which will be refunded promptly if the carrier fails to deliver your order by the guaranteed delivery time.