Terms of Sale

 
 
If you are sending a cheque or money order our mailing address is:

Colonial Acres Coins
991 Victoria Street North
Kitchener, Ontario, Canada
N2B 3C7
 
  Typical Delivery Time for Orders:

Within Canada: 2 Weeks
United States: 3-4 Weeks
International Orders: 4-10 Weeks


FREE SHIPPING APPLIES TO STANDARD SHIPPING ONLY!


Priority Service is available for deliveries within Canada and the USA Click here for details 

  • All prices listed on this website are in Canadian Dollars and U.S.A. Dollars unless otherwise noted.  
  • All orders to be paid by Visa, MasterCard, Money Order, Bank Draft, Cheque or Paypal that are being shipped within Canada, will be billed in Canadian Dollars.  All orders to be paid by Visa, MasterCard, Money Order, Bank Draft, Cheque or Paypal that are being shipped outside of Canada, will be billed in U.S. dollars
  • We accept Visa, MasterCard, cheque, money order, bank drafts or Paypal as a form of payment. All personal cheques must clear our bank before we ship your order.  Cheque clearing can take up to 10 business days.  We cannot accept personal cheques on orders that would like Priority Service. Please do not mail cash.  If you do not wish to use our secure server to give your credit card information, you may contact us later by telephone, fax, or regular mail to provide us with this information Please indicate when you submit your order if you wish to contact us later with your credit card information.
  • We can only accept credit cards or Paypal on International Orders under $200.00 CDN (confirmed address only). Any International Orders over this amount - payment must be made by International Money Order or Bank Draft.

    International Rules (Outside Canada & U.S.A.):
    Minimum Order value: $50.00
    Maximum Credit Card order: $200.00
    (All orders over $200 must be paid by International Money order or western Union)

    All International Orders must be shipped with a tracking number and will be minimum of $50.00 but can exceed this amount depending on the weight of the package.


    Estimated shipping times are as follows…
    1) Expresspost – 10-15 (business days) delivery
    2) Air Parcel – 2-4 weeks delivery
    3) Surface Parcel - 4-8 weeks delivery  (Australia can take up to 10-12 weeks)     

  • IMPORTANT: When you click the "Complete Payment" button, a confirmation will be automatically e-mailed to the email address you have provided listing all items ordered, your order total, and the shipping address.  Please check your order confirmation carefully.  If you need to change your shipping address, please notify us immediately.  For Canadian orders, any applicable sales taxes will be automatically calculated when the "Complete Payment" button is clicked.  Applicable shipping will also be calculated automatically.
  • Shipping Costs:

    I) Standard Shipping to Canada & U.S.A.
    Canada                                                 USA
    $7.50 for orders over $100.00             $20.00 for orders over $100.00
    $9.00 for orders under $100.00           $15.00 for orders under $100.00

    -  Orders within Canada typically take 2 weeks for delivery, may take 2-3 weeks 
    for delivery from the time of ordering.
    -  Orders to the U.S. typically take 3-4 weeks from the time of ordering.
    - Orders that contain Pre-Order items will have delayed shipping times.

    II) Priority Shipping: (For more details please
    click here).
    Canada                                                 USA

    $22.00 flat rate for all orders                $30.00 flat rate for all orders
     

    III) Standard international Shipping outside of Canada & U.S.A.:

    The cost of shipping international orders starts at a minimum of $50.00.
    Once you have placed your order and we have picked it, you will be emailed with the exact cost for shipping if it’s more than the minimum $50.00

    International Shipping generally takes from 4-10 weeks.

    IV) Local Pick Up:
    Local pick up at store location in Kitchener, Ontario, Canada is also provided. You will be contacted by email within 2-3 business days when your order is ready for pick up. Please do not come in until you receive this email. If you want to pay for the order when you pick up, please click the Pay by Cheque option on the checkout page.

  • 14 Day Return Policy 

    All items are guaranteed authentic and as described.  If, for whatever reason you are not 100% satisfied with any item ordered through the mail or if there's an error with your order, contact us at info@colonialacres.com within 14 days of receipt of your order for a return shipping label or a replacement of your item. Returned items must be in their original unopened holders. We do not take returns after 14 days of receipt of the parcel.

  • For orders delivered in Canada the following taxes apply for each province listed (as of April 1, 2013). AB: 5%, BC 5%, MB 5%, NB 13%, NF 13%, NT 5%, NS 15%, NU 5%, ON 13%, PEI 14%, QC 5%, SK 5% and YT 5%. Please Note: If an item is TAX Exempt – our website has the capability to automatically deduct taxes from TAX Exempt items and will show in your cart before checking out. Same goes for items that are marked Free Shipping, the cart will automatically adjust your total on your invoice before you checkout. There is no sales tax on USA or International orders. If you have any questions regarding your order please email us at info@colonialacres.comAll items are guaranteed authentic and as described.  If, for whatever reason you are not 100% satisfied with any item ordered through the mail or if there's an error with your order, contact us within 14 days for a return shipping label or a replacement of your item. Returned items must be in their original unopened holders.
      
  • Only established customers can use credit credit cards for bullion related orders.

  • **IF COMING TO PURCHASE AT OUR STORE IN KITCHENER....
    We keep part of our Gold & Silver bullion stock at an off-site vault. If you are planning to purchase large quantities at our Kitchener location, please contact us to ensure we have the quantity you need before arriving. If you purchase through our website and select "pickup at store", we will contact you when your order is ready for pickup (Typically 72 hours).
           
  • Due to the volatility of world precious metal markets, all bullion related sales are final. All over-the-counter order pickups and store sales are final. Shipping fees are non-refundable.      
  • All prices are subject to change without notice.  We cannot assume responsibility for typographical errors. We reserve the right to limit quantities.    
  • Credit card orders will only be shipped to the card-holder's billing address.  This is for our customers' security as well as our company's security.       
  • All unpaid orders placed on our website will be held for a maximum of 2 weeks.If no payment is made and you have not contacted us for payment arrangement, your order will be cancelled and the items will be returned to regular inventory. This also applies to orders that are scheduled for pick-up at our store in Kitchener.
  • The images depicted on the website for our products are examples and may not always be the exact coin you receive.
  • If you have any questions about how to order items from this Internet site, you can contact us at: info@colonialacres.com.